q880's Privacy Policy

Last Updated: January 2025

We collect the following types of information when you create an account on the q880 platform and at various stages of using our services. This information is needed to improve service quality and ensure the security of your account.

1.1 Registration and Identity Information

The information collected from you when opening an account includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — persons under 21 cannot open an account)
• Mobile number (for OTP verification)
• Email address
• Preferred language (Bengali or English)

1.2 Financial Information

To facilitate deposits and withdrawals, we store your mobile banking account number (bKash, Nagad, or Rocket). Your mobile banking PIN or transaction password is never stored in our system under any circumstances.

1.3 Automatically Collected Information

Some information is automatically recorded while you use our services. This includes your device's IP address, browser type, operating system, login and logout times, and the nature of your activity on the platform. This information is used for security monitoring and fraud prevention.

1.4 Cookies and Tracking Technology

q880 uses cookies to improve the experience of website and app users. A cookie is a small data file stored on your device that helps restore your session on future visits. You can turn off cookies from your browser settings if you wish, but this may limit the functionality of some services.

Collected information is used for specific and legitimate purposes. q880 never uses your information for unnecessary or unauthorised purposes.

Data Type	Purpose of Use
Identity Information	Account verification, age confirmation, and identity proof
Mobile Number and Email	OTP verification, sending important notifications, and password recovery
Financial Information	Processing deposits and withdrawals, maintaining transaction records
Device and IP Information	Security monitoring, fraud detection, and prevention of multiple accounts
Gaming Activity	Determining VIP level, awarding bonuses, and monitoring responsible gaming
Cookie Data	Session management and personalisation of user experience

We do not send any marketing messages without your consent. During account registration, you may choose whether or not to consent to promotional communications. You can change this preference at any time from your account settings.

q880 gives the highest priority to the security of your personal information. We maintain industry-standard technical and administrative security measures to prevent any unauthorised person from accessing your information.

3.1 Encryption Technology

All information transmitted through the website and app is encrypted using SSL (Secure Socket Layer) technology. As a result, your login credentials, mobile number, and financial information remain invisible to third parties.

3.2 Server Security

Our servers are maintained in controlled environments and undergo regular security audits. Sensitive information stored in the database, such as passwords, is kept in encrypted hash form — not in directly readable form.

3.3 Your Responsibility for Account Security

Alongside technical protections, your own caution is also important. Not sharing your login password with anyone else, logging out after using a public device, and not clicking on unfamiliar links — these precautions keep your account more secure.

If you notice any unusual activity in your account, inform us immediately via our 24/7 live chat support.

q880 does not sell your personal information to third parties for any commercial purpose. However, information may be shared to a limited extent in the following specific situations:

4.1 Payment Processors

To complete deposits and withdrawals, your mobile wallet information (bKash, Nagad, or Rocket) is shared with the relevant payment service provider. This sharing is necessary for processing transactions and is conducted under strict security agreements.

4.2 Technology Service Providers

Game software providers (such as Evolution, Pragmatic Play, JILI) receive limited session information to provide their services. They do not receive any of your identity-related information.

4.3 Legal Obligations

We may be required to provide relevant information upon order or investigation by a legitimate legal authority. In such cases, we provide only the information legally required and make every effort to inform you as much as possible.

4.4 Responsible Gaming Organisations

We are committed to ensuring responsible gaming. Under the Responsible Gaming policy, if a user is included in a self-exclusion list, their relevant information may be shared with the applicable support organisation.

q880 retains your information for as long as it is necessary to provide services or required to be retained due to legal obligations. Some information is kept for a specified period even after an account is closed.

• Active account data: for the entire duration the account remains active
• Transaction records: at least five years from the date of the last transaction (for financial auditing)
• Core identity information of closed accounts: two years from the date of account closure
• Security logs: up to one year

Once the specified period has passed, information is securely deleted or transformed in a way that makes it impossible to identify any individual from it.

You have certain important rights over your personal information. q880 respects these rights and helps to enforce them.

6.1 Right to Access

You can ask us at any time what information we hold about you. We are obliged to provide that information to you within a reasonable time.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you can request that it be corrected. Some information (such as name and date of birth) is corrected after being verified through identity documents.

6.3 Right to Deletion

After closing your account, you can request that your information be deleted. However, due to legal obligations, some information must be retained for a specified period — in such cases, we will inform you in detail.

6.4 Right to Object

If you have an objection to marketing communications or any specific aspect of data processing, you can inform us in writing. We will consider your objection and take appropriate action.

To learn more about these rights and get answers to common questions, visit our FAQ section.

All services of q880 are for persons aged 21 or above only. We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of registration, and suspicious accounts are suspended for additional document verification.

If a minor has created an account for any reason and we detect it, that account will be closed immediately and the associated information will be deleted. Parents or guardians can contact our support team regarding this matter.

q880 reserves the right to update this privacy policy when necessary. For any significant changes, we will:

• Clearly state the publication date of the new policy on the website
• Send a notification to registered users via mobile number or email
• Briefly explain the nature and reason for the changes

Continued use of our services after a policy change will be taken to mean that you have accepted the new policy. For significant changes, consent will be sought again at the first login.

If you have any questions, complaints, or requests to correct information regarding this privacy policy, contact us through the channels below. Our data protection team provides support in both Bengali and English.